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Questions about your mailbox, billing, or getting set up - reach us directly, no ticket queue.
The most reliable way to reach us for account, billing, or technical questions.
[email protected]Common questions
- Forgot your password? Use Recover access with your recovery key or emailed one-time code.
- Lost your authenticator (2FA)? Use Recover two-factor access with your recovery key.
- Want to pay without a card? See Prepaid codes - handed off in person in several cities, or arranged remotely.
- Setting up a mail app (Outlook, Apple Mail, Thunderbird)? Your IMAP/SMTP server settings are shown in your dashboard footer once you're signed in.
- Billing question or need a receipt? Sign in and open the billing section of your dashboard, or email us the mailbox address in question.
Before you write in
Include the mailbox address the question is about (e.g. [email protected]) - it's the fastest way for us to look up your account without back-and-forth.